Customer Services
Since we are purely acting as a broker, we do not have conflicts of interest in the services we provide.
Backing up all our market execution and information strengths we have good administrative, regulatory and reporting capabilities to help our clients.
Our customers can enjoy the benefit of direct access to their client files through the company’s ADM Connect system which uses internet and e-mail facilities to provide position information. This helps to ensure speedy correction of any errors and the opportunity for customers to have a clear picture of their overall market positions.
This system is continuously being enhanced.
Our Customer Service desk helps to resolve any administrative issues on a prompt remedial basis.
Our Clearing and Straight Through Processing capabilities are efficient and competitively priced.
We are able to provide a comprehensive clearing and execution service to all clients across the financial service spectrum from banks and institutions to private investors.
Services
ADMiT Online Trading
We offer our customers online trading via a number of different software platforms, including Fidessa ETP Remote, Trading Technologies, Easy Active Trade (EAT) and CQG. For further information, please contact Andrew Gibbins on +44 20 7716 8128 / andrew.gibbins@admisi.com or David Rose on +44 20 7716 8033 / david.rose@admisi.com.
Account Opening
The account opening process is an important and detailed part of the development of the relationship between ourselves and our customers. Of particular importance is the requirement by our Regulator that we should categorise our customer correctly to take account of their investment experience, financial status, corporate structure and service requirements. As a result we strongly recommend potential customers speak with our Compliance Department. Please call Compliance on 020 7716 8044 or email accountopening@admisi.com.
ADM Connect
ADM Connect is our easy to use, secure online application where customers can view their ADM account information including a trade blotter that details all current day activity. Connect can also provide reports in a format that can be uploaded to our clients own internal systems.
Research Reports
We produce a monthly strategy publication, and a monthly technical foreign exchange report, both of which are available on this website, by email and in hard copy. Many of the service desks produce their own daily reports of different kinds
Risk Management
We never underestimate the importance of intensive risk management for all our customers and their positions, and back up all our sales areas with a fully independent capability. Not only do we operate on a real-time basis, to help minimize customers’ exposures, we also proactively analyze ‘what if’ scenarios by stress testing all portfolios. We evaluate worse case scenarios to advise and implement controls. With most of the exchanges being electronically traded, all our electronic trading platforms are pre-trade risk managed. Risk management is a key priority.
Compliance
We take our regulatory responsibilities very seriously and full conformity with both the spirit and the letter of the regulations governing our industry is a priority. We are regulated by The Financial Services Authority in the United Kingdom, and are subject to the rules and regulations of the different markets, exchanges and clearing houses in which we do business. We perform all the necessary due diligence for account opening, conforming to both FSA and MIFID requirements, as well as undertaking the appropriate transaction reporting and monitoring. The department has complete independence and autonomy.
Our Offices
Click on the map above or select from our list of other offices around the world for contact informtion.
ADM Connect
This is a facility for investors to receive their statement information on line.
